Privacy Policy

This Policy applies to the Austin Drugs website and related online features such as contact forms, PIN-gated downloads, and the partner payment portal entry points on this Site.

This Policy is about website and business-contact information. Protected health information (PHI) handled in pharmacy operations is governed by HIPAA and our HIPAA Notice, not solely by this website Privacy Policy.

We may collect:

• Contact and inquiry details you submit (name, facility name, email, phone, message content)
• Partner access signals related to PIN verification and session cookies used to unlock downloads or the payment portal
• Technical data such as IP address, browser type, device type, pages viewed, referring URLs, and approximate location derived from IP
• Usage analytics (for example Vercel Analytics) about how the Site is used

Payment card details entered on third-party hosted checkout pages are collected by those processors under their own privacy terms. We do not store full card numbers on this Site.

We use information to:

• Respond to facility and partner inquiries
• Provide requested forms, resources, and partner portal access
• Operate, secure, and improve the Site
• Prevent fraud, abuse, and unauthorized access
• Meet legal, regulatory, and contractual obligations
• Communicate about services when you have requested contact

We use cookies and similar technologies that are necessary for Site operation (for example remembering theme preference and short-lived partner session cookies after PIN verification). We may also use analytics tools that collect aggregated usage information.

You can control cookies through your browser settings. Disabling some cookies may limit partner features such as staying signed in to the payment or download session.

We do not sell your personal information. We may share information with:

• Service providers who help us host, secure, analyze, or operate the Site
• Payment processors for partner payments you initiate
• Professional advisors (legal, accounting) when reasonably needed
• Authorities when required by law, regulation, or valid legal process
• Parties involved in a business transfer, subject to appropriate protections

We keep information only as long as needed for the purposes above, including operational, legal, and security needs. Partner session cookies are short-lived. Inquiry records may be retained longer as needed to support business communications and compliance.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure. Please use strong controls around any partner PIN we issue to your organization.

Depending on applicable law (including the California Consumer Privacy Act / CPRA where it applies), you may have rights to request access, correction, deletion, or information about certain data practices.

To make a privacy request, email austindrugs@gmail.comwith the subject line "Privacy Request" and enough detail for us to verify and respond. We will not discriminate against you for exercising privacy rights available under law.

We do not knowingly sell or share personal information for cross-context behavioral advertising as those terms are commonly defined under California privacy law.

The Site is directed to business and facility users, not children under 16. We do not knowingly collect personal information from children through this Site.

Linked third-party websites and processors have their own privacy policies. We are not responsible for their practices. Review their policies before providing information to them.

We may update this Privacy Policy periodically. The "Last updated" date shows the latest revision. Material changes will be reflected on this page.

Privacy questions and requests:
Austin Drugs Long-Term Care Pharmacy
808 W Commonwealth Ave, Fullerton, CA 92832
Email: austindrugs@gmail.com
Phone: +1 (657) 500-8888